What we hold, and what we refuse to collect.

Who we are

Cindyvivo is the controller for personal information described here. You can write to us at 29 Wanscow Walk, Henleaze, Bristol BS9 4LE, UK, email [email protected], or telephone +44 7363 177405. We are a small editorial desk. We have not appointed a statutory data protection officer because we are not required to. The same address handles privacy requests.

The short version

If you only read the site, we do not ask you to create an account, we do not run advertising cookies, and we do not sell information. If you email or telephone us, we hold what you choose to send so we can reply. A cookie banner stores your choice in your own browser. That choice is not transmitted to us.

Information we collect

• Correspondence. Your email address, name if you give one, telephone number if you call, and the content of the message. Please do not send account numbers or identity documents.
• Cookie preference. If you press Accept or Reject on the banner, the site stores a small record in local storage on your device under the key cindyvivo_consent. It contains the status and a timestamp. We do not receive a copy.
• Host logs. Our hosting provider may keep ordinary server logs such as IP address, user agent, and the page requested, for security and operations. Those logs are not used to build marketing profiles.
• The calculator. The essential-cost figure you type on the homepage stays in the page. It is not sent to a server.

Why we use it, and the lawful basis

• To reply to questions you send us, and to keep a record of that reply. Lawful basis: legitimate interests in running an editorial desk and answering readers. If you ask us to do something that needs your consent, we will say so.
• To correct factual errors you report. Legitimate interests.
• To meet a legal obligation if one arises, for example a lawful request from a regulator or a court.
• The cookie banner is there so you can refuse non-essential cookies. In practice the site does not set analytics or advertising cookies either way. The preference itself is stored locally so we do not ask you on every page.

Cookies and third-party requests

The pages load typefaces from fonts.bunny.net and a style library plus icon font from cdn.jsdelivr.net. Those providers receive your IP address and browser details as part of delivering the file, under their own notices. If you block third-party requests, the words remain readable and some layout and icons may look plainer. We do not embed advertising, social trackers, or video players.

You can clear the local preference by clearing site data for this website in your browser. You can also use the banner buttons again after clearing it.

How long we keep correspondence

We keep enquiry emails and notes of calls for up to 24 months after the last message in the thread, then we delete them, unless we have to keep a record longer to establish, exercise or defend a legal claim. Server logs follow our host’s ordinary short retention. We do not build a mailing list from people who write with a question. If we ever start one, it will be a separate, opt-in list with its own notice.

Who we share it with

We do not sell personal information. We do not pass reader details to savings providers, lenders, or lead brokers. We use an email provider and a web host to receive messages and serve pages. They process information on our instructions for those purposes. If we were legally required to disclose information, we would limit it to what the request properly covers.

Transfers outside the UK

Our own correspondence is handled with providers we expect to store it in the United Kingdom. The font and script networks mentioned above may process a connection from outside the UK depending on where their servers sit. Their delivery of a public file is the extent of that transfer. We do not send them your emails.

Your rights

Under UK data protection law you can ask us for a copy of the personal information we hold about you, to correct it, to delete it, to restrict or object to certain processing, and to receive information you provided in a portable form where the law gives that right. You can also complain. We will respond within one month, or tell you if we need longer.

To use a right, email [email protected] with the subject “Privacy request”. We may need enough detail to find the thread and to be satisfied we are writing to the right person. We will not ask you to post a passport.

Complaints

You can complain to the Information Commissioner’s Office, the UK regulator for data protection. Their site is ico.org.uk. Their postal address is Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. We would like the chance to put a mistake right first.

Children

The site is written for adults running a household. We do not knowingly collect information from children. If you believe a child has written to us, tell us and we will delete the correspondence.

Changes

If we change this notice we will update the review date at the top and, if the change is material, we will say so on the homepage for a reasonable period. The current version is always the one published at this address.